Accenture’s remote-support offering is a smartphone application that enables a fast, high-quality and secure video communication between a mobile operator on the aircraft and support experts in the back office. Using SightCall’s video technology, the offering enables the expert in the back office to clearly understand the issue and then guide the mobile operator through a resolution quickly and securely. This helps Airbus improve operations through faster decision-making and less non-productive time, ultimately lowering assembly costs.
Historically when an issue was detected, email, photos and other forms of media shared to highlight and resolve the problem were asynchronous. As a result, the time to react to the issue increased. Accenture’s remote-support now allows workers to simply click a button to reach the right person for expert help immediately, eliminating the need to spend time travelling between locations.
The application boosts productivity and provides Airbus employees with a better working environment. In fact, 96% of users confirmed that the remote-support offering enabled them to solve an issue more quickly, with the average time to resolve issues reduced by 60 minutes.
“We look forward to continuing to innovate and deliver new solutions that help aerospace manufacturers improve productivity and reduce costs,” said Julio Juan Prieto, a managing director for Accenture’s Aerospace & Defense practice.
