This Award recognises the customer support performance of selected cabin equipment suppliers regarding product, service and cost. The award is based on the results of a survey of global airline customers and also reflects Airbus’ rating for supplier engagement, spares and repair performance and provided support.
Designed to guide Airbus customers during their equipment selection process, eligible suppliers are rated against these key criteria. In 2020, Bucher again achieved this excellent result, which marks the 9th year Bucher has been awarded this honour. Once again Bucher’s successful customer-centric approach and commitment has been recognized and celebrated by one if it’s most significant customers.
Commenting on the award, Beat Burlet, CEO of Bucher Group said: “As a niche player, our agility and proximity to our customers enables us to maintain our customer focus year after year. We also owe this award in large part to our outstanding programme management team and to our excellent relationships that we have developed with our customers. The results speak for themselves. For the 9th time, we have been awarded for our excellent customer service, repair performance and tireless efforts. It is this interaction of services that leads to very good survey results.”
